Twintro Terms of Service

Welcome to Twintro. These Terms of Service (“Terms”) form a binding legal agreement between you and Twintro, LLC, a Colorado limited liability company (“Twintro,” “Company,” “we,” “us,” or “our”), the operator of the Twintro website at https://twintro.com, the user dashboard at https://twintro.com/dashboard, public profile pages (for example, https://twintro.com/<handle>), the AI Concierge, the Knowledge Base, the Digital Card system, and any other features, applications, APIs, or services that link to these Terms (collectively, the “Service”). These Terms govern your access to and use of the Service. Our Privacy Policy, available at https://twintro.com/documents/privacy, is incorporated into these Terms by reference.

PLEASE READ THESE TERMS CAREFULLY. They contain important provisions concerning the automated, generative-AI nature of the Service; the User's exclusive responsibility for content and outputs; disclaimers of warranties; limitations of liability; a binding agreement to resolve disputes individually and exclusively in Colorado state or federal courts; and a waiver of the right to a jury trial and to participate in class actions. By creating an Account or otherwise accessing or using the Service, you confirm that you have read, understood, and agreed to be bound by these Terms and the Privacy Policy. If you do not agree, do not access or use the Service.

1. Definitions

For purposes of these Terms, capitalized terms have the meanings below:

“Account” the secure credentialed portal you create to access and manage the Service, your profile layers, and your Twintros.

“Authorized Users” if you are an organization, your employees, contractors, and agents authorized to access and use the Service on your behalf.

“Concierge” the automated, generative-AI digital assistant Twintro provisions to act as an autonomous digital representative of a User on the basis of that User's Knowledge Base.

“Digital Card” the digital, interactive, and shareable profile interface generated by the Service and accessible at a vanity URL (for example, https://twintro.com/<handle>).

“Knowledge Base” the localized, structured data index unique to each Account that serves as the source of truth for the User's data, professional history, credentials, and uploaded materials, and against which the Concierge is grounded.

“Model” Twintro's proprietary automated analysis engines, predictive algorithms, machine-learning frameworks, prompts, benchmarking logic, and other artificial-intelligence systems used to operate the Service.

“Outputs” any content, summaries, metrics, ratings, scores, or evaluations generated by the Service from User Content, including without limitation Top Traits, My Essence, Expertise, Value, Key Competencies, Job Fit reports, Deep Dive analyses, and Concierge responses.

“Public Profile” any portion of your Digital Card (including the vanity URL, your handle, profile photo, summary text, links, and AI Concierge chat surface) that you have configured to be visible to the public or to non-authenticated visitors.

“Third-Party Services” external websites, applicant tracking systems (“ATS”), professional networks, identity providers, payment processors, communication channels, or other applications that the Service links to or integrates with.

“Twintros / Personas” the distinct digital identity layers (alternative personas) a User may create within a single Account.

“User” any individual or organization that accesses or uses the Service.

“User Content” any resume, CV, professional history, text, data, image, voice sample, biometric identifier, credential, link, document, or other material you upload, submit, post, type, transmit, or otherwise inject into the Service, including everything that populates your Knowledge Base.

2. Acceptance, Eligibility, and Authority

2.1 Acceptance.

By accessing or using the Service in any manner — including by creating an Account, visiting a Public Profile, interacting with a Concierge, sending a message, or accepting a Handshake — you agree to be bound by these Terms and the Privacy Policy. If you do not agree, you must not access or use the Service.

2.2 Eligibility.

You must be at least eighteen (18) years of age and legally capable of entering into a binding contract in your jurisdiction. The Service is not directed to children, and we do not knowingly collect Personal Information from any individual under 18. If you believe a person under 18 has provided us with Personal Information, contact us at support@twintro.com and we will take appropriate steps to delete it.

2.3 Authority to Bind.

If you use the Service on behalf of an employer, client, or other organization, you represent and warrant that you have the legal authority to bind that entity to these Terms, and “you” refers to both you individually and the organization.

2.4 Geographic Restrictions; Export and Sanctions.

You may not use the Service if you are located in, ordinarily resident in, or a national of any country subject to comprehensive United States embargoes, or if you are on any U.S. government list of prohibited or restricted parties (including the U.S. Treasury Office of Foreign Assets Control “OFAC” Specially Designated Nationals List). You represent and warrant that you are not such a person and will not use the Service in violation of any applicable export-control or sanctions law.

3. Description of the Service

Twintro is engineered as an AI-powered Operating System for professional identity. The Service enables Users to convert unstructured User Content into an optimized Knowledge Base, from which the platform synthesizes a Digital Card featuring distinct sectional profiles (Top Traits, My Essence, Expertise, Value, and Key Competencies), provisions an autonomous AI Concierge that interacts with third parties on the User's behalf, executes predictive Job Fit analytics, and facilitates intent-gated professional discovery and workforce orbits. The Service may be accessed through the public website at https://twintro.com, the authenticated dashboard at https://twintro.com/dashboard, public profile pages at vanity URLs (for example, https://twintro.com/<handle>), and any associated APIs, mobile experiences, integrations, or applications that link to these Terms.

3.1 User-Controlled Visibility of Digital Cards.

Your Digital Card and Personas are designed to be user-controlled. They are not broadly discoverable unless you choose to make them visible through actions such as publishing a public vanity URL, sharing your Digital Card, joining a Workforce Orbit, accepting or initiating a Handshake, participating in an event or networking context, or enabling other visibility settings within the Service.

When you choose to share, publish, or participate in an Orbit or networking feature, your Digital Card, Persona, selected profile information, and AI Concierge may become visible to other Users, Orbit participants, event participants, recipients of your shared link, public visitors, or other people depending on the visibility context you selected.

If you publish your Digital Card to a public URL, it may be accessible at a vanity URL such as https://twintro.com/<handle>. Public Digital Cards may be indexed by search engines or crawlers, embedded with Open Graph or similar social-sharing metadata, shared, scraped, screenshotted, cached, archived, or copied by third parties in ways Twintro cannot control or reverse.

You are responsible for choosing what to share, what contact methods to expose, which Orbits to join, and when to hide, unpublish, leave an Orbit, restrict visibility, or delete your Digital Card or Persona. If you hide, restrict, unpublish, or delete your Digital Card or Persona, Twintro will stop displaying it through the Service according to your selected settings, but Twintro cannot control copies, screenshots, cached pages, messages, or excerpts that were already accessed or saved outside the Service.

3.2 Informational Purpose; No Professional Advice.

All Outputs, Concierge conversations, sectional profiles, scores, and recommendations are generated through automated algorithmic processes and are provided for informational, optimization, and reference purposes only. The Service is not a substitute for, and does not constitute, legal, financial, tax, immigration, medical, mental-health, employment, recruiting, or career-counseling advice. Outputs do not constitute background checks, identity verification, credential verification, or fitness-for-duty determinations. Users retain full administrative autonomy and are solely responsible for reviewing, editing, hiding, or retracting any Output before it is shared, distributed, or relied upon. Twintro does not guarantee the accuracy, completeness, legality, or suitability of any Output.

3.3 Two Models of Twintro Creation.

Twintros may be created in two ways: (a) individually, by a User on their own behalf using their own User Content (the default model addressed throughout these Terms); and (b) at scale, by an authorized Client or Partner on behalf of multiple individuals (“Subject Individuals”) for recruiting, internal mobility, networking, mentorship, event coordination, or similar professional purposes, as further described in Section 15. In every case, the Subject Individual is notified, can claim their Twintro, and retains the rights described in Section 15.8.

4. Accounts, Handles, and Vanity URLs

4.1 Registration.

To use most features of the Service you must register for an Account. You agree to provide accurate, current, and complete information, to keep that information up to date, and to safeguard your credentials. You are responsible for all activity that occurs under your Account, whether or not authorized by you, and you agree to notify us immediately at support@twintro.com of any unauthorized use.

4.2 Authentication; Account Security.

You are responsible for maintaining the confidentiality of your login credentials, including any single-sign-on credentials you use to access the Service. We may, but are not obligated to, suspend or require re-authentication of any Account we reasonably suspect is compromised.

4.3 Handles and Vanity URLs.

The Service allows you to select a unique username, handle, or vanity URL identifier (for example, @username or twintro.com/username) to represent your professional identity layer. You acknowledge that your selection of a handle does not grant you ownership, trademark, or other intellectual-property rights in that text string. Twintro reserves the absolute right, in its sole discretion, to revoke, reclaim, alter, or reassign any handle or vanity URL at any time and for any reason, including without limitation to: (a) resolve claims of trademark infringement or impersonation; (b) prevent public impersonation or fraud; (c) reallocate inactive handles; (d) resolve conflicts with platform-naming policies; or (e) comply with law or a valid legal request.

4.4 One Account per User; No Account Transfer.

Each individual must operate the Service under a single Account (although that Account may host multiple Twintros / Personas, as described in Section 13). You may not sell, transfer, assign, or sublicense your Account or your handle without our prior written consent.

5. User Responsibilities and Prohibited Activities

5.1 Accuracy and Honesty.

You are solely and exclusively responsible for the accuracy, completeness, honesty, and lawfulness of all User Content you inject into the Service, and for reviewing, verifying, and editing Outputs before relying on them, sharing them, or publishing them. Outputs may contain errors, omissions, hallucinations, biases, or content unsuitable for your intended use. You may not represent or imply that any Output, Concierge response, or Digital Card has been verified, certified, vetted, or manually approved by Twintro.

5.2 Rights to Content You Upload.

You represent and warrant that you own, or have all necessary rights, licenses, consents, and permissions to upload to the Service, all User Content you submit, including: (a) your own resume, work history, credentials, and biographical data; (b) any photographs, video, voice samples, or images of yourself; (c) any names, logos, employer references, projects, or other materials that may belong to or refer to third parties; and (d) any contact details (phone numbers, email addresses, social profiles) you publish on your Digital Card. You will not upload confidential, proprietary, or sensitive personal information of any third party unless you have the explicit legal right to do so.

5.3 Prohibited Activities.

You agree that you will not, and will not permit any other person to:

• violate any applicable law, regulation, or third-party right, including intellectual-property, privacy, publicity, anti-discrimination, anti-spam (including the U.S. CAN-SPAM Act), telecommunications (including the U.S. Telephone Consumer Protection Act), employment, consumer-protection, export-control, or sanctions laws;
• upload, generate, or transmit content that is fraudulent, defamatory, harassing, threatening, obscene, hateful, discriminatory, or that infringes intellectual-property rights, trade-secret rights, or rights of publicity;
• misrepresent your identity, professional affiliation, credentials, employment history, education, certifications, or authorship; impersonate any person; or use a Persona to engage in catfishing, deceptive recruiting, or coordinated inauthentic behavior;
• inject hidden text, prompt-injection instructions, malicious code, jailbreaks, or other instructions designed to manipulate the Model, the Concierge, or any third-party AI system that interacts with your Knowledge Base or Outputs;
• reverse engineer, decompile, disassemble, or attempt to derive the source code, prompts, weights, training data, or architecture of the Service or the Model, except to the limited extent applicable law expressly permits;
• use any robot, spider, scraper, automated tool, or AI agent to access, index, harvest, or extract data from the Service, except for general-purpose search-engine crawlers operating in accordance with our robots.txt and other published controls;
• interfere with, disrupt, overload, or attempt to gain unauthorized access to the Service, related networks, servers, or cloud systems, or circumvent any rate-limit, security, or access-control measure;
• use the Service to send unsolicited bulk communications, mass marketing, spam, or any commercial message that violates applicable anti-spam, telemarketing, or telecommunications law;
• use the Service to make employment, credit, housing, insurance, education, or other consequential decisions about an individual without conducting your own independent verification, human review, and bias mitigation as required by applicable law;
• use Outputs in a manner that would cause Twintro to violate, or that would require Twintro to become subject to, the U.S. Fair Credit Reporting Act, the Equal Credit Opportunity Act, Title VII of the Civil Rights Act, the Americans with Disabilities Act, the Age Discrimination in Employment Act, the General Data Protection Regulation, or any analogous law;
• resell, sublicense, white-label, or otherwise commercially exploit the Service or Outputs except as expressly permitted by these Terms.

5.4 License to Process User Content.

You grant Twintro a non-exclusive, worldwide, royalty-free, fully paid-up, sublicensable (to our subprocessors) license to host, store, copy, transmit, reproduce, process, display, perform, modify, create derivative works of, and otherwise use your User Content solely as necessary to provide, operate, maintain, secure, support, debug, and improve the Service, generate Outputs for you, deliver the Service to third parties you authorize (for example, by sharing a Public Profile or initiating a Handshake), and comply with applicable law.

5.5 No Training of Foundation Models on Your Content.

Consistent with our Privacy Policy, Twintro does not use your User Content or Outputs to train general-purpose AI foundation models, and does not sell your Personal Information. We may use de-identified, aggregated, or anonymized data derived from the Service to operate, evaluate, secure, debug, monitor for abuse, and improve the Service.

5.6 Likeness and Voice License.

If you upload a photograph, video, or voice sample of yourself, you grant Twintro the rights described in Section 5.4 with respect to that material for use in operating the Service, displaying your Digital Card, and generating Outputs. You retain all rights of publicity in your name, likeness, and voice and may delete the uploaded media from your Account at any time.

6. Intellectual Property Rights

6.1 Ownership of the Service.

All right, title, and interest in and to the Service — including the Model, underlying AI systems, prompts, templates, predictive algorithms, source code, documentation, user interfaces, designs, trademarks, logos, the names “Twintro,” “Workforce Orbits,” “Handshake,” “Deep Dive,” and all other Twintro-branded elements — are and will remain the exclusive property of Twintro and its licensors. These Terms do not transfer any such rights to you. All rights not expressly granted are reserved.

6.2 Your Content; License to You.

As between you and Twintro, you retain all right, title, and interest in and to the raw User Content you upload. Subject to your continued compliance with these Terms, Twintro grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use, reproduce, display, and share Outputs and your Digital Card solely for Permitted Purposes (defined below).

6.3 Permitted Purposes.

• Individuals: personal use for job applications, career development, networking with employers, recruiters, and peers, and personal professional branding.
• Employers and Organizations: internal recruiting, hiring, talent discovery, evaluation of candidates who have chosen to make themselves discoverable through the Service, and associated professional outreach — in each case in compliance with all applicable equal-employment, anti-discrimination, and privacy laws and Sections 5.3 and 12 of these Terms.

6.4 Feedback.

If you provide Twintro with feedback, suggestions, ideas, or other input regarding the Service (“Feedback”), you grant Twintro a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, modify, and incorporate such Feedback into the Service without any obligation or compensation to you.

6.5 Copyright Infringement (DMCA).

Twintro respects the intellectual-property rights of others and responds to clear notices of alleged copyright infringement consistent with the U.S. Digital Millennium Copyright Act (17 U.S.C. § 512). If you believe content on the Service infringes your copyright, send a written notice to our Designated Agent at dmca@twintro.com containing: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the allegedly infringing material and information sufficient to locate it (such as the vanity URL); (d) your contact information; (e) a statement of good-faith belief that the use is not authorized; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the rights owner. We may, in appropriate circumstances, disable or remove content and terminate the accounts of repeat infringers.

7. AI-Specific Disclosures and Disclaimers

7.1 Generative-AI Nature of the Service.

You acknowledge and agree that substantial portions of the Service — including the Concierge, the Knowledge Base parser, the Job Fit Analysis, the Deep Dive engine, Workforce Orbits placement, and the sectional Outputs on your Digital Card — are produced by automated generative-AI systems. These systems operate on pattern recognition and probabilistic prediction and may produce inaccurate, incomplete, outdated, biased, or fabricated content (“hallucinations”). The Service is not, and must not be relied upon as, a source of verified fact.

7.2 Algorithmic Bias.

Automated models may reflect biases, stereotypes, or omissions present in their training data or in the User Content they process. Twintro does not warrant that Outputs are free from such biases. You are responsible for ensuring that any Output you use, share, or rely upon is accurate, non-discriminatory, and lawful in the context of your intended use.

7.3 AI in Hiring; Employer Obligations.

If you are an employer, recruiter, talent-acquisition professional, or other organization using the Service in connection with employment-related decisions, you are independently responsible for complying with all applicable laws governing automated employment decision tools, including without limitation Title VII of the Civil Rights Act, the Age Discrimination in Employment Act, the Americans with Disabilities Act, state and local equal-employment-opportunity laws, and AI-specific hiring laws (such as New York City Local Law 144, the Illinois AI Video Interview Act, the Colorado AI Act, and analogous regulations). Twintro does not provide bias audits, adverse-impact analyses, candidate notices, or accommodation processes on your behalf, and Twintro's Outputs are not designed or warranted as the sole basis for any employment decision.

7.4 AI in Consumer Decisions.

You will not use the Service or any Output as a “consumer report” within the meaning of the U.S. Fair Credit Reporting Act, or for any decision concerning credit, housing, insurance, education, immigration benefits, or government benefits, except in compliance with all applicable laws and only after appropriate independent human verification.

7.5 Third-Party AI Components.

The Service may rely on third-party AI models and infrastructure provided by reputable cloud and model providers under their own terms. Twintro selects and configures such providers in accordance with our Privacy Policy and contractual safeguards, but we are not responsible for outages, defects, or changes in third-party systems.

8. Privacy and Data Security

8.1 Privacy Policy.

Our collection, use, and disclosure of Personal Information is described in our Privacy Policy, which is incorporated into and made a part of these Terms. By using the Service, you acknowledge the data practices described in the Privacy Policy.

8.2 Data Subject Rights.

Depending on your jurisdiction (including under the Colorado Privacy Act, the California Consumer Privacy Act, the EU and UK General Data Protection Regulations, and other applicable laws), you may have rights to access, correct, delete, restrict, port, or object to the processing of your Personal Information. See the Privacy Policy for information on how to exercise those rights, or email privacy@twintro.com.

8.3 Security.

We implement administrative, technical, and organizational measures designed to protect User Content consistent with industry standards. No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute protection against unauthorized access, data breach, or loss. You are responsible for the security of your own devices and credentials.

9. Service Availability and Modifications

9.1 Changes to the Service.

We may add, modify, suspend, or discontinue the Service or any feature, integration, or component at any time, with or without notice. We will use commercially reasonable efforts to provide advance notice of material adverse changes.

9.2 Beta and Preview Features.

From time to time, we may make beta, alpha, preview, experimental, or early-access features available (“Beta Features”). Beta Features are provided “AS IS” and “AS AVAILABLE”, may be incomplete, unstable, or removed at any time, and are excluded from any service-level commitment. By using a Beta Feature, you accept that risk.

9.3 No Warranty on Performance.

The Service is provided on an “AS IS” and “AS AVAILABLE” basis. We do not guarantee that the Service will be uninterrupted, error-free, timely, secure, compatible with every third-party system, or that defects will be corrected.

9.4 Third-Party Services and Integrations.

Third-Party Services linked or integrated with the Service — including ATS systems, social networks, email providers, identity providers, code hosts, and AI providers — are governed by their own terms and privacy policies. Twintro does not control, oversee, or warrant third-party content, parsing accuracy, availability, or organizational practices, and your use of Third-Party Services is at your own risk.

10. Core Card Synthesis Definitions

10.1 Top Traits.

The Service analyzes User Content to programmatically assign professional and behavioral traits using the Model. These metrics are automated, may be incomplete, and are not psychometric assessments or clinical evaluations.

10.2 My Essence and Synopsis.

The Service processes User Content to generate concise high-status summary text. The User is solely responsible for validating and adjusting these text blocks prior to public display.

10.3 Expertise and Value.

The platform translates historical work records into specific value propositions. These are reference metrics meant to highlight professional impact and are not warranted as accurate or comprehensive.

10.4 Key Competencies.

The platform parses skills and groups them into functional categories. The User must manually confirm that these competencies align with their verifiable abilities before relying on them in any professional capacity.

11. Intent-Gated Discovery, Messaging, and In-Person Interactions

11.1 The Intent Framework.

The Service utilizes a proprietary intent-gated discovery framework designed to foster productive professional interactions. Networking features within the Service — including event-based matching, real-time proximity discovery, and mutual-interest indicators (such as the “Handshake” system) — operate on an asynchronous, mutual-consent basis. The Service will only facilitate identity exposure or 1:1 communication when a reciprocal signal of mutual intent has been recorded from both Users (subject to limited exceptions for users who have explicitly published their contact methods on a Public Profile).

11.2 The Messages Function.

The Service features an integrated messaging tool accessible from Digital Cards (the “Messages” function). The visibility, routing, and delivery of communications through Messages are governed by Twintro's intent-gated logic. Twintro acts as a passive conduit for messages initiated through Messages: we do not pre-screen, monitor, verify, or endorse the content of any incoming or outgoing message. You are responsible for the messages you send and for evaluating the content, links, and attachments of any message you receive.

11.3 Real-Time and In-Person Interactions.

The Service may facilitate professional discovery at physical events, conferences, or geographically specific environments. You acknowledge and agree that:

• the Service intentionally restricts unstructured digital messaging to protect the professional focus of its Users;
• Twintro acts solely as an operating system to record mutual networking intent. Twintro does not vet, background-check, or verify the safety, security, credentials, employment history, or character of any User. Any physical meeting, face-to-face interaction, or professional engagement initiated through the Service is undertaken entirely at your own risk;
• you are required to maintain a high standard of professional ethics and respect during real-time interactions. Twintro reserves the right to permanently terminate the Account of any User reported for harassing, predatory, discriminatory, fraudulent, or commercially aggressive behavior; and
• you will comply with all applicable laws governing in-person interactions, including anti-harassment, anti-stalking, and trespass laws.

11.4 Disclaimer of Outcomes and Safety.

To the maximum extent permitted by law, Twintro explicitly disclaims any and all liability for losses, damages, or harm (whether emotional, physical, financial, or reputational) arising out of or resulting from: (a) any face-to-face or real-time meeting facilitated by the Service; (b) the conduct of any User before, during, or after a connection; (c) reliance on the stated professional identity of another User; or (d) the content of any message transmitted via the platform's messaging system.

12. Job Fit Analysis and Predictive Benchmarking

12.1 Purpose and Scope.

The Job Fit Analysis feature is a comparative reference tool that evaluates the alignment between a User's professional profile and a specific third-party job description, to help the User gauge requirements, assess strategic value of applying, and identify potential gaps.

12.2 ATS and Third-Party Evaluation Disclaimer.

You acknowledge that every employer, corporate entity, and recruiter utilizes proprietary Applicant Tracking Systems (“ATS”), custom parsing logic, and distinct manual evaluation criteria. The automated scoring, match percentages, or gap analyses generated by Twintro do not replicate, predict, or guarantee how an external ATS or hiring manager will interpret or rank your profile. A high match score within the Service does not guarantee that your application will be selected, processed, or viewed by an employer, nor does a lower score guarantee rejection.

12.3 Limitation of Liability for Applications.

The Job Fit Analysis is an informational resource for self-improvement and application prioritization. Twintro assumes no responsibility or liability for: (a) any automated rejection or structural incompatibility encountered when a User submits an application to an external company's ATS; (b) decisions made by a User to apply, withdraw, or abstain from applying to any opportunity; or (c) the completeness or accuracy of the strengths, gaps, or improvement recommendations provided in the report.

13. Multiple Twintros and Professional Personas

13.1 Persona Creation.

The Service allows you to create and maintain multiple distinct Twintros within a single Account, to reflect different facets of your professional expertise, specialized domains, or distinct career personas. This Section 13 addresses Twintros that you create for yourself; Twintros generated for you by a Client or Partner are addressed in Section 15.

13.2 Separation of Profiles.

Each Twintro is evaluated, optimized, and displayed as an independent digital identity layer. Twintro does not guarantee that data, traits, or analysis scores will automatically sync or transfer between Personas. You are solely responsible for managing the privacy, deployment, and contextual sharing of each individual Persona.

13.3 Misrepresentation and Policy Compliance.

Every Persona maintained under your Account must accurately reflect your genuine skills, verifiable history, and authentic qualifications. You may not use multiple Personas to impersonate any person, manipulate networking discovery filters, evade enforcement actions, or otherwise bypass platform limitations. Twintro reserves the right to audit, suspend, or delete any individual Persona that violates these Terms without terminating the Account.

14. Workforce Orbits and Profile Deep Dives

14.1 Workforce Orbits.

The Service may use a proprietary structural visualization framework known as “Workforce Orbits.” Orbits group, categorize, and display professional identity layers based on thematic expertise, skills, or shared institutional ecosystems. Your placement within a specific Orbit, and your visibility within that system, are governed by your active preference settings and the privacy tier of your Persona. Twintro reserves the right to dynamically adjust algorithmic parameters, grouping logic, and structural layout of Orbits at any time.

14.2 Profile Deep Dives.

The Service allows verified Users to request or execute a “Deep Dive” on specific Personas to analyze technical compatibility, strategic alignment, or specialized domain expertise. A Deep Dive into your specific profile metrics can only be initiated subject to your explicit consent or via an asynchronous mutual-consent signal (such as an accepted Handshake). Predictive insights, behavioral synthesis, or compatibility analytics generated during a Deep Dive are strictly informational. Twintro makes no guarantee regarding the performance, corporate suitability, or character of any User evaluated through a Deep Dive.

14.3 Purpose-Driven Scope.

Orbits and Deep Dives are provided solely to foster intentional, non-spam networking. You are prohibited from using data extracted via Orbits or Deep Dives for mass unsolicited marketing, cross-platform scraping, training of third-party AI systems, or predatory outreach. Violation will result in immediate Account termination.

15. Client and Partner Bulk Twintro Creation; Partner Orbits

15.1 Overview and Authorized Use Cases.

As an exception to the default model under which an individual creates and controls their own Twintro, an eligible Client or Partner (an organization such as a recruiting firm, staffing agency, employer, enterprise, conference organizer, professional association, or alumni network) may, subject to this Section 15, the Terms generally, and a written Data Processing Addendum (“DPA”) executed with Twintro, upload professional information about multiple individuals and have Twintros generated for each of them on a bulk basis (a “Bulk Upload”), and may have a private or semi-private Orbit (a “Partner Orbit”) generated to host those Twintros. Authorized use cases include, without limitation:

• a recruiting or staffing firm uploading candidate resumes to build a searchable, dynamically maintained talent pool for client placement, sourcing, and outreach;
• an employer uploading resumes received from applicants to make candidate profiles searchable for current or future open roles;
• a parent company, client, or enterprise organization uploading employee or contractor profiles to power a private internal Orbit for internal mobility, project staffing, mentorship, knowledge sharing, expert location, or workforce planning;
• a conference, accelerator, alumni network, or professional association uploading member or attendee profiles to enable event coordination, breakout matching, or member discovery.

15.2 Definitions for this Section.

For purposes of this Section 15:

“Client / Partner” an organization that uploads information about multiple individuals to generate Twintros at scale and has accepted these Terms and the DPA on behalf of itself and its Authorized Users.

“Subject Individual” any natural person about whom a Client or Partner submits information for the generation of a Twintro under this Section, whether that individual is a candidate, applicant, employee, contractor, member, attendee, alumnus, or other affiliated professional.

“Pending Twintro” a Twintro that has been generated from a Bulk Upload but that the Subject Individual has not yet claimed.

“Claimed Twintro” a Pending Twintro that the Subject Individual has affirmatively claimed by completing identity verification and accepting these Terms.

“Partner Orbit” the structured workspace, scoped to the Client or Partner, in which generated Twintros are organized, searched, and managed.

15.3 Permitted Source Materials; Voluntarily Provided Resumes Only.

Bulk Uploads under this Section are limited to resumes, curricula vitae, and equivalent written professional summaries that the Subject Individual voluntarily provided to the Client or Partner in connection with an existing or prospective professional relationship (for example, a job application, a current or prior employment, a contractor engagement, a conference registration, an alumni or association membership, or an opt-in talent-pool submission). Bulk Uploads may not include: (a) photographs, video, or voice recordings of the Subject Individual; (b) biometric identifiers or biometric templates of any kind; (c) government-issued identifiers (Social Security numbers, passport numbers, driver's license numbers, national-ID numbers); (d) health, medical, or disability information; (e) financial-account credentials; (f) information about a Subject Individual's race, ethnicity, religion, sexual orientation, political opinions, union membership, or immigration status, except to the limited extent the Subject Individual voluntarily included it in their resume; (g) data obtained by scraping a third-party website or platform; or (h) data purchased from a data broker. The Client or Partner is solely responsible for redacting Sensitive Personal Information before upload.

15.4 Client / Partner Representations, Warranties, and Lawful Basis.

By initiating a Bulk Upload or creating a Partner Orbit, the Client or Partner represents and warrants to Twintro, on its own behalf and on behalf of each of its Authorized Users, that, with respect to each Subject Individual whose information is uploaded:

• the resume or equivalent material was voluntarily provided by the Subject Individual to the Client or Partner in connection with an actual or prospective professional relationship of the kind described in Section 15.1, and was not obtained through scraping, purchase from a data broker, or other involuntary means;
• the Client or Partner has a valid lawful basis under all applicable laws (including, where applicable, GDPR Article 6, the EU/UK GDPR, the California Consumer Privacy Act, the Colorado Privacy Act, and other applicable U.S. state privacy laws) to collect, hold, and disclose that information to Twintro for Processing as contemplated by these Terms, and that lawful basis remains valid at the time of upload;
• the Client or Partner has provided, or will provide concurrently with the Bulk Upload, any notices to the Subject Individual required by applicable law, including privacy notices under GDPR Articles 13–14, the California CPRA, the Colorado Privacy Act, and any applicable employment-privacy law, and has disclosed that the resume may be used to generate an AI-driven professional profile;
• the upload complies with Section 15.3, including the prohibition on photographs, biometric identifiers, government identifiers, and other Sensitive Personal Information not strictly necessary to the authorized professional purpose;
• the information submitted is accurate to the best of the Client or Partner's knowledge, was lawfully obtained, and does not violate any contractual, fiduciary, or confidentiality obligation owed to the Subject Individual or any third party;
• the Client or Partner will not upload information about any individual it knows or reasonably should know to be under 18 years of age, and will not upload information about any individual who has previously asked the Client or Partner to delete or refrain from processing their information; and
• the Client or Partner will, at all times, treat each Subject Individual in accordance with all applicable equal-employment, anti-discrimination, AI-in-hiring, and consumer-protection laws.

15.5 Controller / Processor Relationship; Data Processing Addendum.

With respect to information uploaded under this Section, the Client or Partner acts as the Controller (or “business” under U.S. state privacy law) of the Subject Individual's information that the Client or Partner determines the purposes and means of Processing for, and Twintro acts as a Processor (or “service provider”) of that information, except: (a) with respect to operating, securing, and improving the Service, in which case Twintro is an independent Controller; and (b) once a Subject Individual claims their Twintro, in which case Twintro becomes the direct Controller of that Subject Individual's relationship with the Service, governed by the Terms and Privacy Policy directly between Twintro and the Subject Individual. The Client or Partner agrees to enter into Twintro's standard Data Processing Addendum prior to or upon initiating its first Bulk Upload; the DPA governs Processing roles, security, sub-processors, audit rights, breach notification, and cross-border transfer mechanisms (including the EU Standard Contractual Clauses and UK IDTA where applicable).

15.6 Notification to Subject Individuals.

Twintro will use commercially reasonable efforts to notify each Subject Individual that a Twintro has been generated for them, through email, in-product messaging, SMS (where lawful and consented), or another appropriate communication channel identified by the Client or Partner. The notification will, at minimum: (a) identify Twintro and, where applicable, the Client or Partner that initiated the upload; (b) describe the categories of information used to generate the Twintro and the purposes for which it will be used; (c) provide a direct link to the Subject Individual's generated Twintro; (d) explain the Subject Individual's right to claim, review, edit, restrict visibility of, decline, or delete the Twintro; and (e) provide contact information for privacy inquiries ( privacy@twintro.com). Where the Client or Partner is itself responsible for issuing the notification under applicable law (such as GDPR Articles 13–14), the Client or Partner remains primarily liable for that notice and will cooperate with Twintro to make consistent disclosures.

15.7 Pending Twintros.

Pending Twintros are subject to the following defaults until they are claimed by the Subject Individual:

• they are not assigned a public vanity URL of the form https://twintro.com/<handle> and are not indexed by search engines;
• their visibility is limited to the Partner Orbit and to Authorized Users of the Client or Partner that uploaded them, plus Twintro personnel to the extent strictly necessary to operate the Service;
• the AI Concierge associated with a Pending Twintro will, if enabled, disclose to third parties that it is an automated representation generated from materials provided by the Client or Partner and that the Subject Individual has not yet claimed the profile;
• Pending Twintros may not be used to send unsolicited outbound communications on behalf of the Subject Individual; and
• if a Pending Twintro has not been claimed within a reasonable period (Twintro may, in its discretion, set a default of 180 days, subject to the DPA), Twintro may suspend or further restrict its visibility and notify the Client or Partner.

15.8 Subject Individual Rights.

Each Subject Individual has the right, at any time and free of charge, to:

• claim their Twintro and assume direct ownership and control of it under these Terms;
• review, correct, edit, supplement, or rewrite any portion of the Twintro, including Outputs generated by the Model;
• restrict the visibility of their Twintro within the Partner Orbit, remove themselves from the Partner Orbit, or hide their Twintro entirely;
• decline the Twintro, in which case Twintro will delete the Twintro and associated Outputs (subject to limited retention for legal, audit, or security purposes); and
• exercise all other rights described in the Privacy Policy, including the rights of access, correction, deletion, portability, and objection under applicable law.

A Subject Individual's deletion of, or objection to, their Twintro does not, on its own, oblige the Client or Partner to delete the underlying resume or other source materials it lawfully holds; that question is governed by the laws and contracts that apply between the Client or Partner and the Subject Individual.

15.9 Handle Conflicts and Pre-Existing Accounts.

If a Subject Individual already maintains a Twintro Account at the time of a Bulk Upload, Twintro will, where reasonably possible, link the Pending Twintro to the existing Account and present the Subject Individual with an option to merge, decline, or maintain the new Twintro as a distinct Persona under Section 13. Handle and vanity-URL assignment for claimed Twintros is governed by Section 4.3.

15.10 Employer, Recruiter, and AI-in-Hiring Compliance.

If a Client or Partner uses Bulk Upload, Partner Orbits, Job Fit Analysis, Deep Dives, or other Outputs in connection with employment-related decisions (including hiring, sourcing, promotion, internal mobility, project staffing, or termination), the Client or Partner is independently responsible for compliance with all applicable laws governing automated decision tools, including without limitation Title VII of the Civil Rights Act, the Age Discrimination in Employment Act, the Americans with Disabilities Act, state and local equal-employment-opportunity laws, the U.S. Fair Credit Reporting Act (to the extent applicable), the Colorado AI Act, New York City Local Law 144, the Illinois AI Video Interview Act, and analogous laws. The Client or Partner agrees that no Output generated by the Service will be used as the sole basis for any consequential employment decision and that the Client or Partner will provide candidate notices, conduct bias audits, and offer accommodations as required by applicable law.

15.11 Prohibited Bulk Uses.

In addition to the prohibitions in Section 5.3, the Client or Partner agrees not to:

• use Bulk Upload to compile, sell, license, or transfer a database of Personal Information about Subject Individuals to any third party;
• use Twintros, Outputs, or Partner Orbits to make decisions concerning credit, insurance, housing, education, immigration benefits, government benefits, or other consequential matters, except in compliance with all applicable laws and only after appropriate independent human verification;
• use Bulk Upload to circumvent the intent-gated discovery and messaging logic described in Section 11 with respect to individuals outside the Partner Orbit;
• use Twintros or Outputs to facilitate surveillance, stalking, harassment, doxing, or unlawful targeting based on a protected characteristic;
• use Bulk Upload to create profiles of public figures, journalists, regulators, or competitors for the purpose of intelligence gathering unrelated to a legitimate professional engagement; or
• prevent or discourage a Subject Individual from exercising any right described in Section 15.8 or under applicable law.

15.12 Visibility, Search, and AI Concierge Within Partner Orbits.

By default, Twintros within a Partner Orbit are discoverable only by Authorized Users of the Client or Partner. The Client or Partner may, with the consent of the Subject Individual (or once the Subject Individual has claimed and consented), elevate visibility outside the Partner Orbit. The AI Concierge for a Pending Twintro will operate with the disclaimers described in Section 15.7; once claimed, the Concierge operates under the Subject Individual's control consistent with Section 16.

15.13 Termination of the Bulk Program; Effect on Twintros.

If the Client or Partner's agreement with Twintro terminates for any reason, or if the Partner Orbit is closed: (a) all Pending Twintros that have not been claimed will, at Twintro's option, be deleted or anonymized within a reasonable period; (b) Claimed Twintros remain with the Subject Individuals who claimed them under standard Account terms; (c) the Client or Partner ceases to have access to the Partner Orbit and any associated Outputs; and (d) any rights the Client or Partner had to view, search, or interact with Twintros under this Section terminate, except as required for legal-hold or audit purposes.

15.14 Indemnification by Client or Partner.

In addition to the indemnification obligations in Section 20, the Client or Partner agrees to indemnify, defend, and hold harmless Twintro and its affiliates from and against any claim, damage, liability, loss, cost, or expense (including reasonable attorneys’ fees) arising out of or related to: (a) the Client or Partner's lack of lawful basis, notice, or consent with respect to any Subject Individual's information; (b) the Client or Partner's use of Twintros, Outputs, or a Partner Orbit in connection with any employment, credit, housing, insurance, or other consequential decision; (c) the Client or Partner's breach of this Section 15, the DPA, or applicable law; or (d) any claim brought by a Subject Individual arising from the Client or Partner's Bulk Upload.

16. The AI Concierge and Knowledge Base Ecosystem

16.1 Functional Definition.

The Concierge is an automated, generative-AI digital assistant designed to act as an autonomous digital representative of the User, interacting with third parties (such as hiring managers, recruiters, and professional network contacts) to communicate details regarding the User's background, professional availability, and career competencies.

16.2 The Knowledge Base as the Sole Source of Truth.

The Concierge operates by querying the Knowledge Base unique to your Account. The Knowledge Base is populated, generated, and updated by User Content (uploaded resumes/CVs, parsed professional history, and manual entries). The Knowledge Base is the definitive, foundational source of truth for the Concierge. The Concierge does not independently verify external historical records, perform background checks, or validate facts beyond the scope of the User's Knowledge Base.

16.3 Quantitative Thresholds and Parsing.

The Knowledge Base has architectural limits, including quantitative entry caps (for example, a baseline of approximately 200 text entries, subject to change). Twintro uses automated machine-learning models to parse uploaded documents, producing automated categorizations (such as “From CV,” “Work,” “Education”) and proficiency tier estimations (such as “Intermediate”). Twintro does not warrant that parsing captures every nuance and reserves the right to adjust indexing caps, modify classification algorithms, or truncate data exceeding account thresholds, without liability for data loss or career disruption.

16.4 Absolute Disclaimer of Veracity and Misrepresentation.

Twintro exercises no editorial control, verification, or validation over the data layers populated within a User's Knowledge Base. You are solely responsible for the accuracy, honesty, legality, and integrity of all data injected into your Knowledge Base. If you provide fraudulent, exaggerated, inaccurate, or misleading information, the Concierge will inevitably generate Outputs reflecting those falsehoods. Twintro disclaims all liability for Concierge responses to third parties that are incorrect, misleading, or defamatory by reason of inaccurate User Content. Third parties interacting with a Concierge are advised that Concierge responses are automated reflections of user-supplied data and must be independently verified during standard due diligence.

16.5 Prompt Injection and Data Manipulation.

You are strictly prohibited from engineering or seeding your Knowledge Base with malicious code, prompt-injection vectors, hidden text instructions designed to manipulate the underlying language model, deliberately fraudulent credentials, or content designed to extract Twintro's proprietary prompts or instructions. Violation constitutes a material breach of these Terms and may result in immediate permanent termination.

16.6 Concierge Communications and Anti-Spam.

If the Concierge sends communications on your behalf via email, SMS, or other channel, you are responsible for ensuring such communications comply with all applicable laws, including the U.S. CAN-SPAM Act, the U.S. Telephone Consumer Protection Act (TCPA), Canada's Anti-Spam Legislation (CASL), the EU ePrivacy framework, and analogous laws, including with respect to consent and opt-out mechanisms.

17. Digital Card: Components and User Control

17.1 AI-Generated Sections.

The sectional components of the Digital Card — Top Traits, My Essence, Expertise, Value, and Key Competencies — are synthesized programmatically using automated contextual processing. Because generative AI operates on pattern recognition, Twintro does not warrant that the initial Outputs are accurate, current, complete, or free from interpretive errors.

17.2 Your 100% Responsibility.

You retain exclusive, 100% legal responsibility for the final presentation, accuracy, and truthfulness of your Digital Card and Public Profile, including: (a) automated text blocks and identity metrics; (b) contact information you expose (phone numbers via tel: links, email addresses via mailto: links, LinkedIn URLs, custom portfolio links, code repositories, or other hyperlinked assets); (c) all third-party content reachable through your Public Profile; and (d) the consequences of publishing this information to a world-readable URL.

17.3 Absolute Editing and Visibility Control.

The Service grants you continuous, unrestricted ability within your dashboard to: (a) modify, rewrite, or override any automated text or trait; (b) update, verify, or permanently delete external links; (c) selectively hide, obscure, publish, unpublish, or retract individual sections, traits, contact information, or your entire Digital Card; (d) toggle search-engine indexing settings (where available); and (e) close your Account. You are responsible for using these controls.

17.4 Legal Accountability for Public Exposure.

Because the Service provides you with mechanical control to review, edit, hide, or retract every item on your Digital Card prior to publication, the act of publishing, sharing, or linking to a Digital Card containing false, misleading, exaggerated, or outdated information is deemed exclusively your own voluntary disclosure. Twintro disclaims all liability for professional friction, lost career opportunities, reputational damage, or legal disputes resulting from a third party's reliance on data displayed on your active Digital Card.

18. Free Tier, Paid Plans, and Billing

18.1 Free and Paid Tiers.

The Service is offered in free and, where available, paid tiers. We may offer paid plans, subscriptions, add-ons, or one-time purchases (collectively, “Paid Services”). The specific features, usage limits, and pricing for each tier are described at the point of sale or in the dashboard at the time of purchase, and those descriptions are incorporated into these Terms.

18.2 Authorization.

By providing a payment method and purchasing a Paid Service, you authorize Twintro and our payment processors to charge that payment method for the applicable fees, including any taxes and recurring charges. Subscriptions automatically renew at the end of each billing period unless you cancel before renewal.

18.3 Taxes.

Fees are exclusive of applicable taxes, which you are responsible for paying.

18.4 Cancellation and Refunds.

You may cancel a subscription at any time through your dashboard. Cancellation takes effect at the end of the current billing period. Except where required by law or expressly stated by us, all fees are non-refundable. We may change pricing or features of Paid Services on notice in accordance with Section 27.

18.5 Failed Payments.

If a payment fails, we may suspend access to Paid Services or downgrade your Account to a free tier until payment is brought current.

19. Disclaimers and Limitation of Liability

19.1 Disclaimer of Warranties.

To the fullest extent permitted by law, the Service, Outputs, and all content, features, and materials provided through the Service are provided “as is” and “as available” without warranties of any kind, express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, reliability, or that the Service will be uninterrupted or error-free. We make no warranty regarding the correctness or legal adequacy of any AI-generated Output, Concierge communication, or profile section.

19.2 Limitation of Liability.

To the fullest extent permitted by law, in no event will Twintro or its affiliates, officers, directors, employees, agents, suppliers, or licensors be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, data, goodwill, employment opportunities, or intangible losses, even if advised of the possibility of such damages.

19.3 Aggregate Cap.

In no event will Twintro's aggregate liability arising out of or relating to these Terms or the Service, from all causes of action and theories of liability, exceed the greater of (a) the amounts paid by you to Twintro for the Service in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

19.4 Essential Basis.

The disclaimers and limitations in this Section are an essential basis of the bargain between you and Twintro and apply even if any limited remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages; in such jurisdictions, our liability is limited to the greatest extent permitted by law.

19.5 No Liability for Decisions.

You are solely responsible for all career, employment, hiring, business, financial, immigration, or personal decisions made based on Outputs, analytics, matches, or any other element of the Service. Twintro is not liable for decisions, actions, or inactions taken in reliance on the Service.

20. Indemnification

You agree to indemnify, defend, and hold harmless Twintro and its affiliates, licensors, officers, directors, employees, and agents from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to: (a) your User Content, including its accuracy, lawfulness, and the rights you represented you have in it; (b) your use of the Service, including any Output you publish or rely upon; (c) your breach of these Terms or applicable law; (d) any communication you send or receive through the Service; (e) any in-person or real-time interaction facilitated by the Service; or (f) your use of the Service in connection with employment, hiring, or other consequential decisions about another person. Twintro reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate fully.

21. Third-Party Content and External Links

Links to or integrations with third-party platforms (including from your Digital Card) are provided for convenience and do not imply endorsement or verification by Twintro. Twintro is not responsible for third-party content, practices, or privacy frameworks. If you access the Service through an API or integrate it with corporate software systems, you must comply with all applicable integration protocols and data-protection laws.

22. Termination and Data Deletion

22.1 Termination by User.

You may stop using the Service and close your Account at any time. To permanently close your Account, follow the procedures in your dashboard or contact us at support@twintro.com.

22.2 Termination by Twintro.

We may suspend or terminate your access immediately, with or without notice, for any reason, including material breach of these Terms, suspected fraud, abuse, harassment, prompt-injection attacks, or as required by law.

22.3 Effect of Termination.

Upon termination, your right to use the Service ends. We may delete or anonymize your User Content consistent with our retention policies and Privacy Policy. Public copies of your Digital Card that were previously shared, screenshotted, or indexed by third parties may persist outside our control. Sections that by their nature should survive termination — including 5.3, 5.4, 6, 7, 8, 11.4, 12.3, 15.3, 15.4, 15.5, 15.14, 16.4, 17, 18.4, 19, 20, 23, 24, 25, 26, 27, and 28 — will survive.

23. Governing Law, Venue, and Dispute Resolution

23.1 Governing Law.

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Colorado, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

23.2 Informal Resolution.

Before filing a formal legal claim, you agree to first contact us at support@twintro.com and to use good-faith efforts to resolve the dispute informally for at least sixty (60) days.

23.3 Exclusive Venue.

Any dispute not resolved informally must be brought exclusively in the state or federal courts located in the City and County of Denver, Colorado, and you consent to the personal jurisdiction of those courts. To the fullest extent permitted by law, you waive any right to a jury trial.

23.4 Class Action Waiver.

To the fullest extent permitted by applicable law, all disputes must be brought on an individual basis, and you waive the right to participate in any class, collective, consolidated, mass, or representative proceeding. If a court finds this waiver unenforceable as to any particular claim, that claim (and only that claim) must be severed and litigated in court; the remainder of this Section will remain enforceable.

23.5 Time Limit.

Any claim arising out of or relating to these Terms or the Service must be filed within one (1) year after the cause of action accrues, or it is permanently barred, except where applicable law prohibits such a limitation.

24. Miscellaneous

24.1 Entire Agreement.

These Terms, together with the Privacy Policy and any order forms or supplemental terms expressly referenced, constitute the entire agreement between you and Twintro regarding the Service and supersede all prior or contemporaneous understandings.

24.2 Order of Precedence.

If there is a conflict between these Terms and the Privacy Policy or any supplemental terms, the supplemental terms control with respect to their subject matter, then these Terms, then the Privacy Policy.

24.3 Severability.

If any provision is found unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remainder of the Terms will remain in full force and effect.

24.4 No Waiver.

Our failure to enforce any right or provision is not a waiver of that right or provision.

24.5 Assignment.

You may not assign or transfer these Terms or any rights hereunder without our prior written consent; any unauthorized assignment is void. We may assign these Terms freely, including in connection with a merger, acquisition, financing, or sale of assets.

24.6 No Third-Party Beneficiaries.

Except as expressly stated, these Terms do not create any third-party beneficiary rights.

24.7 Relationship of the Parties.

Nothing in these Terms creates any agency, partnership, joint venture, employment, or fiduciary relationship between you and Twintro.

24.8 Force Majeure.

Twintro will not be liable for any delay or failure in performance resulting from acts beyond its reasonable control, including network outages, cloud-infrastructure failures, third-party AI-provider disruptions, denial-of-service attacks, natural disasters, pandemics, labor disputes, or government action.

24.9 Notices to You.

We may give notices by posting in the dashboard, by email to the address associated with your Account, or by other reasonable means. Notices are effective when sent or posted.

24.10 Notices to Twintro.

Legal notices to Twintro must be sent in writing to legal@twintro.com, unless Twintro provides an additional notice method in Section 28.

24.11 Headings.

Section headings are for convenience only and have no legal effect.

24.12 Electronic Communications and E-Signature.

You consent to receive communications from us electronically, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. Your electronic acceptance of these Terms (including by clicking “I agree,” creating an Account, or continuing to use the Service) has the same legal effect as a handwritten signature.

25. Special Provisions for Employers and Organizations

If you access or use the Service on behalf of an employer, recruiting agency, talent platform, or similar organization, you further agree that: (a) you have authority to bind the entity and to allow Authorized Users to use the Service on its behalf; (b) you will use the Service in compliance with all applicable equal-employment-opportunity, anti-discrimination, and AI-in-hiring laws and regulations; (c) you will provide candidate notices, perform bias audits, and obtain consents required by applicable law; (d) you will not use Outputs as the sole basis for any consequential employment decision; and (e) you are independently the data controller (or business) for any candidate or employee data you process in connection with your use of the Service. If you upload information about multiple individuals to create Twintros at scale, the additional obligations in Section 15 (Client and Partner Bulk Twintro Creation; Partner Orbits) also apply.

26. Public Profile Visibility and Search Indexing

Your Digital Card and Personas are user-controlled and are not broadly discoverable unless you choose to make them visible through actions such as publishing a public vanity URL, sharing your Digital Card, joining a Workforce Orbit, accepting or initiating a Handshake, participating in an event or networking context, or enabling other visibility settings within the Service.

When you choose to publish or share a Digital Card, or participate in an Orbit or networking feature, your selected profile information and AI Concierge may become visible to other Users, Orbit participants, event participants, recipients of your shared link, public visitors, or other people depending on the visibility context you selected.

If you publish your Digital Card to a public URL, it may be accessible at a vanity URL such as https://twintro.com/<handle>, indexed by search engines or crawlers, embedded with Open Graph or similar social-sharing metadata, shared, scraped, screenshotted, cached, archived, or copied by third parties in ways Twintro cannot control or reverse.

You may hide, unpublish, restrict, leave an Orbit, or delete your Digital Card or Persona at any time from your dashboard. Twintro will stop displaying it through the Service according to your selected settings, but Twintro cannot control copies, screenshots, cached pages, messages, or excerpts that were already accessed or saved outside the Service.

27. Amendments

We may modify these Terms from time to time by posting an updated version with a new Effective Date. If we make material changes, we will use reasonable efforts to provide advance notice (for example, by email or in-product notice) before the changes take effect. Your continued use of the Service after the Effective Date of revised Terms constitutes your acceptance. If you do not agree to the revised Terms, you must stop using the Service and may close your Account.

28. Contact Information

For questions, privacy requests, account issues, DMCA notices, legal inquiries, or security concerns, please contact us at:

Twintro, LLC

• General: support@twintro.com
• Privacy: privacy@twintro.com
• Legal: legal@twintro.com

Twintro may update this Section from time to time to include additional contact methods, including a mailing address for formal notices.

© 2026 Twintro, LLC. All rights reserved. “Twintro,” the Twintro logo, “Workforce Orbits,” “Handshake,” “Deep Dive,” “Digital Card,” and “Concierge” are trademarks of Twintro, LLC.